Production - all products are made exclusively by me (excluding chains) using hand tools and patience.

Maintenance - once out in the air for a while, the metals may oxidise and change colour. Especially copper and brass. If you are not happy with the new shades, you can bring back the shine with a quick clean and polish. Get in touch if you need advice on this.

Hallmarking - all items described as 'silver' are 925 Sterling Silver. Any single item weighing over 7.78g will definitely bear my hallmark and even some underweight items will too. Items carrying a hallmark will have '*hallmarked' in their description. If you are not in a hurry and would like an item hallmarked before it is shipped please get in touch to discuss.

Postage - if you require speedy delivery please get in touch and I will endeavour to help. All items will be shipped using a tracked and 'signed for' service (hence the price). Same day or next day delivery (if the option is available) will cost extra. Happy to provide a quote for international postage.

Returns - if you are not happy with your item I will issue a full refund (excluding postage) on receipt of the item undamaged and in it's original gift box/packaging. 

Quibbles/Queries - Do get in touch via the contact page. Happy to talk over any issues or ideas I am also happy to negotiate discounts on multi buys. 

Feedback - I would love to hear from you! Please get in touch via the contact page.